FAQ

Here you will find many of the answers to your questions

#Answers to the most frequently asked questions



RESORT

Q: Where can I find the address and hotel numbers?

A: On our site in the Contact section, you will find our email address to write to us and request a quote and telephone numbers. Our staff is always at your disposal.

Q: How can I find out if the Resort offers a shuttle service to and from the airport?

A: At the time of booking, we will give you all the directions to reach our resort. We can help you organize your return transport to the airport.

Q: Which are the nearest airports / stations?

A: Lamezia airport is the largest near us from which both domestic and international flights arrive. The railway station is that of Santa Caterina dello Ionio. At the time of booking, you can request all the information to organize your arrival.

Q: Is there parking inside?

A: We have outdoor parking inside the Resort monitored by CCTV cameras. It is included and free for guests who book directly with us.


Q: What are the #check-in and check-out times?

A: Our Resort provides arrivals and departures on Sunday. The check in times are from 17:00 and check out by 10:00.

If you arrive earlier at the Resort, you can leave your luggage with us and start your holiday immediately, pending the allocation of your accommodation.

Q: Is a guarantee required at check-in?

A: Yes, each guest is asked to leave a sum to guarantee any damage caused during their stay in the rooms. This guarantee is equal to 200 euros in cash or we require the number of a valid credit card only as a guarantee, no amount will be taken. At the time of check out, having verified that everything is normal, the entire sum is returned.

Q: When do I have to pay for the stay?

A: Upon confirmation of your booking, you will be required to pay a deposit equal to 30% of the value of the stay.

The balance of the entire stay will be made within 7 days of the arrival date by bank transfer. Our staff will give you all the information, don't worry.

Q: What are payment methods?

A: Bank transfer, credit card, cash

Q: What are the #cancellation terms?

A: Within the estimate of your confirmation, you will find our cancellation policies. Should you encounter any problems, please do not hesitate to contact us.

Q: Do you accept vacation #bonuses?

A: Yes, until June 30, 2021 it will be possible to take advantage of the Holiday Bonus, do not forget to mention it at the time of your quote request.

Q: In the event of a #COVID 19 emergency, will the deposit be refunded?

A: If you find yourself unable to travel to Covid 19, please notify us promptly to find the best solution. We will issue a voucher of the same paid value to be used for your next stay at the Riva del Sol Beach Resort.

Q: Do I have to pay the tourist tax?

A: Our Municipality is exempt from the tourist tax.

Q: Is the Resort only #over 12 Is it suitable for a family vacation?

A: Yes, we have chosen to specialize in holidays for adults and children over 12 years. This is not because we do not love children, but because our Resort does not have all those services so sought after and desired by families on vacation.

We have no mini club or entertainment or baby sitting service, as well as the spaces, they are not suitable for children.

We are sorry not to have you as guests, but we know how important holidays are and we prefer not to disappoint anyone, and give those who choose us a holiday to remember.


Q: Are pets allowed?

A: We love 4-legged friends very much, but due to the way our Resort is currently structured, we don't have the opportunity to welcome them and let them experience the holiday they deserve. We do not have walking areas, and they cannot be taken to the beach. We therefore prefer to avoid that they remain closed all day inside the room because this does not seem right.

Q: Is the Resort suitable for guests with disabilities?

A: Unfortunately, our Resort is not equipped to accommodate people with mobility difficulties. We do not have bathrooms equipped for the disabled and the connecting paths between the various buildings, being made of broken ground, make it difficult to move and use wheelchairs or other aids.

Q: Are your stays a minimum of 7 nights?

A: Yes, arrivals and departures always take place on Sunday, except for different periods, we invite you if you have different arrival or departure needs to contact our reception.

Q: Are Nature private pool rooms for adults only?

A: All of our room types can accommodate adults and children aged 12 and over. Except for the Nature Private Pool types which can only accommodate 2 people of legal age per room.

Q: Are there rooms for smokers?

A: No, please don't smoke a inside any of our accommodations, also out of respect for future guests and housekeeping staff. However, you will find a splendid veranda to use for smoking, if you really can't do without it.

SERVICES

Q: What is included in the soft all inclusive formula?

A: With our Soft All Inclusive proposal you will have included: buffet breakfast, lunch and dinner including water and wine with meals.

The stay begins with dinner and ends with breakfast on the day of departure.

Q: Does the resort have an in-house (a la carte) restaurant, subject to charges? Do you need to book?

A: The Resort has a restaurant where it is possible to have lunch or dinner freely a la carte in case you have chosen the bed and breakfast only treatment. You can freely decide on the same day whether to stop for lunch or dinner with us and pay what you consume.

If, on the other hand, you have chosen the Soft All Inclusive formula, meals are included.

Q: What are the restaurant hours? How are the tables assigned?

A: Our restaurant observes the following hours:

breakfast from 7:30 to 9:30

lunch from 12:30 to 14:00

dinner from 19:30 to 21:00

Both for those who choose the card and for those on a Soft All Inclusive treatment.

Tables will be assigned based on your accommodation number. A staff member will be at your disposal at the restaurant to help you.

Q: Are there menus and dishes for those who are intolerant or have allergies?

A: Of course, all you have to do is communicate it at the time of booking or upon your arrival. We will notify the kitchen that will make you find a proposal to your liking every day, taking into account your dietary needs.

Q: What are the pool hours?

A: Our pool observes the following times, when the lifeguard will be present: from 09:00 to 13:00 and from 16:00 to 19:00

Q: What are the bar hours? And how does the service work?

A: At Riva del Sol you will find 2 bars at your complete disposal.

The pool bar, which is our pool bar where you can enjoy excellent cocktails and soft drinks throughout your day.

The Beach Bar, on the other hand, is at the service of guests who use the beach, from 7:00 in the morning until late in the evening I will be at your complete disposal for aperitifs, quick snacks to be enjoyed on your cot by the sea.


Q: How can I pay for the drinks at the bar, the restaurant and the purchases at the bazaar…?

A: There are no coins in our Resort. At the time of check in or when you wish during your stay, you can go to the reception, where they will provide you with a prepaid card

with a minimum value of 20.00 euros that can be spent for the first time

inside the resort from the bar to the bazaar. You can top up whenever you want and the money will be deducted at the time of your purchase.

We remind you that if you do not spend all the money loaded on the card, it will not be returned to you at check-out.

Q: Are cots included? How will they be awarded? Gazebo? Can I buy beach umbrellas in the first row?

A: Each booking includes 2 sunbeds and 1 umbrella for the entire stay and will be assigned based on the room number.

If instead of the classic sunbed you want to have one of our gazebos, you can request them at the time of booking, paying a supplement.

The assignment of umbrellas is made by our staff and is based on the number of your home, we have no possibility to change the row or the seat that is assigned.

In any case, a member of our staff will be at your disposal to give you more details.

Q: What is the beach like?

A: The splendid beach of Santa Caterina dello Ionio is mainly composed of fine sand, while the seabed is also composed of small walkable pebbles.


Q: How is linen change organized? Cleaning? Beach towels?

A: The change of the entire linen in your room takes place midweek, on Wednesday if you stay 7 days, on Wednesday and Sunday if your stay is longer.

Our staff will also arrange to redo your room every day as usual.

As for beach towels, you will find them only within these types of rooms: Nature Private Pool as well as Thai.

We invite you to bring your own towels from home.


Q: Do the rooms have a safe + hairdryer + linen?

A: Yes, each accommodation has all the comforts you will need during your wonderful holiday.



Q: What type of entertainment is provided inside the Resort?

A: Our Resort, hosting only adults and children aged 12 and over, provides evening entertainment, with music, DJ sets, shows, cabaret and other activities that will make you spend a carefree evening, under an infinite starry sky. .

Q: Do you have a gym?

A: New for 2021 is our gym. Equipped with machinery and everything you need to start the day with a little movement and physical activity.

GUEST AND VISITORS

Q: Is the Riva del Sol also open to #guests who are not staying inside?

A: Yes, please contact the reception staff to find out how to enter, days and costs.

Q: Can I organize a wedding, graduation or birthday at your resort?

A: Absolutely yes, parties are our strong point. We like to organize and make your moments unique.

From beach weddings to special birthdays and other anniversaries, call us for all the information you want.



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